Technology

Chowly launches Restaurant Control Center

February 22, 2023

Chowly, a restaurant technology company that integrates third-party delivery marketplaces with point-of-sale systems, has launch a Restaurant Control Center that will serve a hub for restaurants wanting to consolidate data and business insights.

"Chowly's vision for the Restaurant Control Center is to empower restaurants of all sizes to make actionable decisions that will have a tangible impact on their bottom line," CeO Sterling Douglass said in a company press release. "We're giving tools to SMB and independent restaurants that put them back in the driver seat for their off-premise business. They can increase sales with a few clicks of a button and more tightly manage operations that ultimately improve their guest experience. And we're just getting started with these improvements."

Capabilities include:

• Access to consolidated order data across locations and delivery platforms, allowing restaurateurs to make both real-time tactical and long-term strategic business decisions.
• Insights to optimize sales and boost revenue and growth, allowing restaurateurs to adjust what is offered, to whom and through which platform. This includes sales trends reports, insight into which ordering platforms and restaurants are performing best, and identification of top-selling items.
• Advanced features to fine-tune restaurant operations, putting restaurateurs in control of delivery orders. This includes pausing and unpausing third-party platforms to manage volume during peak business hours, updating and syncing the POS menu with delivery channels on demand, and setting pick-up and delivery prep times for locations and online digital ordering platforms.

"Chowly's new Restaurant Control Center provides the features we need to improve our revenue and customer experience," Domenick Montanile, the owner/operator at Venezias Pizzeria, said in the release. "Managing multiple restaurants and delivery platforms can be chaotic, but Chowly brings us the control and insights we need. Out of the box, we were able to improve our third-party vendors reconciliation process with our POS."

This launch follows the company's recent acquisition of the digital guest experience platform Koala.