Technology

ConverseNow intros AI ordering

August 29, 2023

ConverseNow, an AI technology platform for restaurants, has released its latest virtual ordering assistant, powered by OpenAI's ChatGPT and Google's Bard. With its voice AI platform, it can respond to guests for drive-thru and phone ordering, according to a press release.

"With our platform serving more than one million guests every month, ConverseNow has the unique advantage of possessing domain-specific and up-to-date proprietary data. The access to this data allows us to continuously augment and improve these proprietary LLMs [large language models] and deliver an even stronger guest experience, thereby creating an upward spiral of continuous improvement," Rahul Aggarwall, co-founder, COO and chief product officer, ConverseNow, said in the release.

The company is rolling out the voice AI solution to nearly 2,000 locations in 46 states.

"This is the future of restaurants. In this union of hospitality and technology, we've leveraged generative AI to create the ideal virtual assistant. (S)he recognizes and fixes problems before they take place, personalizes the guest experience, supports store staff, and drives order counts to unprecedented levels," Vinay Shukla, co-founder and CEO, ConverseNow, said in the release.