Restaurant Operator Podcast

White Castle's AI ordering increases efficiency, eases labor pains

QSRweb and Pizza Marketplace Editor Mandy Detwiler talked to Jamie Richardson, vice president of White Castle, to learn how the brand incorporated AI into its ordering process and how it's easing labor issues and increasing efficiency.

Image: Networld Media Group

October 31, 2023

White Castle's AI ordering program, dubbed "Julia" has been a boon for the family-owned company. The brand added the platform to 100 units to date, with plans to roll out more. QSRweb and Pizza Marketplace Editor Mandy Detwiler talked to Jamie Richardson, vice president of White Castle, to learn how the brand incorporated AI into its ordering process and how it's easing labor issues and increasing efficiency.

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