eBook

Guide: How To Respond To Online Reviews

January 4, 2025

Presented by

97% of consumers look at online reviews before making purchase decisions. That's a lot of eyes on your reviews, and crucially, your restaurant's responses! Let's talk about why and how you should respond to keep and gain the most customers.

Key sections include:

1. Why Respond to Reviews

2. Responding to Negative Reviews

3. Responding to Positive Reviews

4. Real Examples

5. Tools and Strategies

This guide is a step-by-step manual to help restaurants leverage customer reviews as a tool for growth, using Ovation's approach to guest recovery and feedback management.