Case Study

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

December 18, 2024

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Friendly's, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it in a fraction of the time. They saw their review scores improve and saved thousands of unhappy guests.

About Ovation

Ovation is a guest experience platform for multi-unit restaurants that starts with a 2-question survey to drive revenue, streamline guest recovery, and easily improve operations. Thousands of restaurants are using Ovation to get more feedback through frictionless surveys, recover guests through real-time communication, boost their online reputations, and improve through AI-driven insights.