Case Study

How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation

April 15, 2025

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Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy guests. By partnering with Ovation, Via 313 replaced scattered feedback tools with real-time, SMS-based surveys. The result? More responses, lightning-fast recovery, and data-driven decisions that improved staffing, boosted Google ratings, and saved over 2,000 guests.