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Customer Experience News & Media

Tel Aviv Grill brings taste of Israel to San Fernando Valley

Or Peleg, managing partner of Tel Aviv Grill, discusses the growth of the business from a small kosher market booth into a multi-concept restaurant group…

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Old Scratch Pizza leads with 'Midwesternly Neapolitan' pizza

by Mandy Wolf Detwiler — Editor, Networld Media Group

The episode of the Pizza Marketplace Podcast features Old Scratch Pizza founder Eric Soller discussing his journey from a culinary and corporate background to…

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Brazilian concept TAP wins The Perfect Pitch contest at the Fast Casual Executive Summit 2025

by Mandy Wolf Detwiler — Editor, Networld Media Group

Eight fledgling brands competed in the event, billed as a nicer version of "Shark Tank."

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Reality star Karlie Redd talks good food, service, location at Fast Casual Executive Summit

by Mandy Wolf Detwiler — Editor, Networld Media Group

Love and Hip Hop Atlanta star Karlie Kloss shared brand success insight with attendees at the Fast Casual Executive Summit in Austin, Texas, on Sunday.

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How Papa Murphy's '$10 Tuesdays' promotion evolved

Pizza Marketplace Podcast host Mandy Detwiler talks to Dallas Massey, SVP of marketing for Papa Murphy's Take N' Bake Pizza about the brand's $10 Tuesdays…

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Newk's Eatery CEO discusses tech, its food quality and third-party delivery

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb.com, chats with Frank Paci, CEO of Newk's…

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Gong cha, Crust Pizza leaders talk franchising in today's modern restaurant world

by Mandy Wolf Detwiler — Editor, Networld Media Group

A session at the Fast Casual Executive Summit will look at franchising dos and don'ts as well as the latest trends and innovations in franchising.

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Mooyah VP of operations talks quality of food, consistency and those milkshakes

Beth Stockmoe, VP of operations for Mooyah, discusses the brand's food and operations in our latest Restaurant Operator Podcast.

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How Saroki's Crispy Chicken & Pizza pairs great food, service with mega pavilions

by Mandy Wolf Detwiler — Editor, Networld Media Group

Saroki's Crispy Chicken & Pizza proves that gas station food can be great. Lead by brothers Todd and Curtis Saroki, the brand has 19 locations in mega gas…

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A&W marketing leader's diverse background plays role in brand strategy

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb and Pizza Marketplace, chats with Amanda Potts, vice president of…

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Bright Penny Brewing Co. pairs signature craft beer with pizza

In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, chats with Tory Williams, general manager of Bright Penny…

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4th annual Pizza Leadership Virtual Summit to offer advice, tips to pizzeria operators

by Mandy Wolf Detwiler — Editor, Networld Media Group

The Pizza Leadership Virtual Summit will take place July 30 and will feature a keynote address with the president and CEO of Donatos Pizza and a variety of…

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Taco John's CEO talks balancing innovation with brand's rich history

by Mandy Wolf Detwiler — Editor, Networld Media Group

Heather Neary, president and CEO of legacy brand Taco John's, chats with podcast host Mandy Detwiler about balancing the brand's history with the innovation…

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Blue Moon Pizza ready to take center stage

by Mandy Wolf Detwiler — Editor, Networld Media Group

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com, chats with Jordan Krolick, president of…

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Jeff's Bagel Run founder says training key to franchisee success

by Mandy Wolf Detwiler — Editor, Networld Media Group

In this episode of the Restaurant Operator Podcast, Mandy Detwiler, editor of Pizza Marketplace and QSRweb, chats with Jeff's Bagel Run founder Jeff Perera.

Presented by Jeff's Bagel Run

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How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

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Botrista blends tech, flavor in new beverage line

Botrista launches automated beverage platform.

Presented by Botrista Inc.

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Pollo Campero VP talks competition, standing out

In an episode of the Restaurant Operator Podcast, Mandy Detwiler of Pizza Marketplace and QSRweb interviews Blas Escarcega, VP of franchise development for…

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&pizza CEO doubles down on franchising efforts, increasing growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

&pizza CEO Mike Burns discusses how the brand lost its identity, found it again and began franchising.

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Botrista Debuts New Beverage Innovations, Expanded AI Capabilities at the National Restaurant Association Show

Botrista debuts new categories including dessert drinks and better for your options like: low calorie, functional, antioxidant, protein beverages, along with…

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