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Auntie Anne's, McAlister's to discuss gathering great guest feedback in Nov. 7 webinar

Are your brand's guests giving you the straight scoop on what they want and don't want from your team? Not sure? Better check out this free webinar, featuring the experiences of Auntie Anne's and McAlister's Deli, along with the expertise of customer feedback management company, InMoment.

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October 25, 2019 by S.A. Whitehead — Food Editor, Net World Media Group

What do those who patronize your brand really want anyway? What, for instance, do they really love and maybe don't love so much? Answers to those million-dollar questions are the focus of an upcoming live webinar with some of the top voice-of-guest experts at InMoment, as well as two premier limited-service brands, Auntie Anne's and McAlister's Deli. 

Together this trio will take webinar participants through an hour-long free session aptly dubbed, "Success Starts with your Guests: Using Guest Feedback throughout your Entire Organization."

This candid discussion will include input and insights from Auntie Anne's Director of Operations Services Savannah Harper, as well as McAlister's Deli Brand Marketing Manager Nhuy Weidinger, who will join InMoment Customer Success Manager Nate Morley. Together, they'll break down the subject and explain why getting great guest feedback involves the entire restaurant organization from in-store team all the way up to the C-suite.

It's all about a cross-organizational all-out effort to really press the pedal to the metal when it comes to tapping into guest views and using them to garner great customer engagement and experience. 

This free session starts at 2 p.m. Eastern on Thursday, Nov. 7. All you need to do to participate is register here.  

About S.A. Whitehead

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Pizza Marketplace and QSRweb editor Shelly Whitehead is a former newspaper and TV reporter with an affinity for telling stories about the people and innovative thinking behind great brands.