Pizza Marketplace Podcast
Pizza survey shows what customers want from their favorite pizzerias
Photo by Adobe Stock
July 11, 2023
In a survey of 403 people, 100% said they had ordered pizza, either for delivery by pick up. No longer are customers using the telephone to place their orders. The rise of online and app ordering has proven that customers are embracing technology when it comes to ordering their pizzas. In this podcast, E.J. Kritz, EVP of customer experience and training with APC, a customer experience research and training company, joins Pizza Marketplace Editor Mandy Wolf Detwiler to explain what customers want from their pizzerias.
Online OrderingOperations ManagementFood SafetyBusiness Strategy and ProfitabilityIndependent OperatorsTechnologyCustomer Experienceapc
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