Blue Moon Pizza ready to take center stage

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of PizzaMarketplace.com and QSRweb.com, chats with Jordan Krolick, president of…

Speaker Spotlight: Troy Hooper, Pepper Lunch CEO

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Troy Hooper, CEO of Pepper Lunch, shares a look at his career, his achievements and industry trends ahead of his appearance at Fast Casual Executive Summit…

5 reasons to use a single equipment supplier for new restaurant openings

Opening a new restaurant can be a chaotic process, but using a single equipment supplier can offer much-needed stability.

Jeff's Bagel Run founder says training key to franchisee success

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, Mandy Detwiler, editor of Pizza Marketplace and QSRweb, chats with Jeff's Bagel Run founder Jeff Perera.

Presented by Jeff's Bagel Run

Pollo Campero VP talks competition, standing out

In an episode of the Restaurant Operator Podcast, Mandy Detwiler of Pizza Marketplace and QSRweb interviews Blas Escarcega, VP of franchise development for…

Dishing out local store marketing secrets for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Hoping to build a loyal customer base in their neighborhoods, restaurant owners can learn actionable local store marketing tactics at the upcoming Restaurant…

&pizza CEO doubles down on franchising efforts, increasing growth

by Mandy Wolf Detwiler — Editor, Connect Media

&pizza CEO Mike Burns discusses how the brand lost its identity, found it again and began franchising.

Haven Hot Chicken founders find room for Nashville hot chicken brand

by Mandy Wolf Detwiler — Editor, Connect Media

Haven Hot Chicken has gone from four stores to nine in just 10 months. Learn how the Connecticut-based brand is growing from its co-founders in our latest…

Eggs Up Grill, Hot Palette Holdings, Jeff's Bagel Run execs talk leadership skills

by Mandy Wolf Detwiler — Editor, Connect Media

Leaders from Eggs Up Grill, Jeff's Bagel Run and Hot Palette Holdings discussed leadership skills at the Restaurant Franchising and Innovation Summit in Myrtle…

Donatos Pizza president, CEO wants it to be the household name in pizza

by Mandy Wolf Detwiler — Editor, Connect Media

Donatos Pizza president and CEO Kevin King talks about his career in the pizza industry and what makes his brand a leader in the category amidst rising pizza…

Guest retention key to restaurant profitability

April 7, 2025

Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…

Maximizing Guest Retention

Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…

Presented by Ovation Up, Inc.

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Salad House, Barcelona Restaurant Group, Knuckies Hoagies execs talk tech, talent acquisition, retention

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Restaurant Franchising and Innovation Summit highlighted the importance of balancing technology with human interaction in hiring and retaining…

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How and why restaurant leaders are serving up AI in operations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

AI is fast becoming ubiquitous in the restaurant environment, helping to streamline tasks, train employees and deliver a more rewarding customer experience.

Jollibee North America president says company is ready for next-level growth

by Mandy Wolf Detwiler — Editor, Connect Media

At the Restaurant Franchising & Innovation Summit in Myrtle Beach, Maribeth dela Cruz, president North America for QSR chicken brand Jollibee, said the brand…

Lion's Choice CEO offers secrets to brand's success

by Mandy Wolf Detwiler — Editor, Connect Media

Lion's Choice CEO Fred Burmer offers secrets to the brand's operations and cooking up delicious roast beef sandwiches.

Stoner's Pizza Joint CEO talks economy, that kitschy name

by Mandy Wolf Detwiler — Editor, Connect Media

Stoner's Pizza Joint CEO John Stetson talks to podcast host Mandy Detwiler about weathering the economy, competing in a saturated market and that eponymous…

Do you know what part of your marketing spend is actually working?

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Restaurant Franchising & Innovation Summit in Myrtle Beach will look at how brands are wasting their marketing money and how to get the most out…