How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation

Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…

Presented by Ovation Up, Inc.

Guest retention key to restaurant profitability

April 7, 2025

Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…

Maximizing Guest Retention

Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…

Presented by Ovation Up, Inc.

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

How to master the art of guest recovery

March 19, 2025

Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…

Ovation, Paytronix team for post-transaction feedback, hospitality data insights

March 17, 2025

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…

Jollibee North America president says company is ready for next-level growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

At the Restaurant Franchising & Innovation Summit in Myrtle Beach, Maribeth dela Cruz, president North America for QSR chicken brand Jollibee, said the brand…

Stoner's Pizza Joint CEO talks economy, that kitschy name

by Mandy Wolf Detwiler — Editor, Networld Media Group

Stoner's Pizza Joint CEO John Stetson talks to podcast host Mandy Detwiler about weathering the economy, competing in a saturated market and that eponymous…

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

Guide: How To Respond To Online Reviews

97% of consumers look at online reviews before making purchase decisions. That’s a lot of eyes on your reviews, and crucially, your restaurant's responses!

Presented by Ovation Up, Inc.

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

How catering becomes lucrative for restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel at the Fast Casual Executive Summit discussed the ins and outs of catering and tech.

HungerRush unveils Feedback customer engagement tool

November 20, 2024

HungerRush, a provider of integrated restaurant management solutions, has launched Feedback, a new customer engagement tool designed to capture real-time…

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

How restaurants can stay ahead of the tech curve

by Mandy Wolf Detwiler — Editor, Networld Media Group

Brand leaders discussed the utilization of tech in their restaurants at the Fast Casual Executive Summit in Denver.

Rush Bowls founder leaves financial world for restaurants

by Mandy Wolf Detwiler — Editor, Networld Media Group

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks to Rush Bowls founder Andrew Pudalov…

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

How catering is increasing sales, actionable growth

by Mandy Wolf Detwiler — Editor, Networld Media Group

In a webinar sponsored by Checkmate, three experts look at how catering is increasing sales, trending upwards in its category and building its own business.

How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.