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Customer Experience News & Media

Free webinar to teach viewers how to recession-proof restaurants

September 8, 2022

It's been a rough couple of years for many restaurants. Between supply and labor shortages, the pandemic and a likely recession, restaurants are feeling the…

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Pizza truck debuts brick-and-mortar store with self-pour tap wall

September 5, 2022

Fat Lip Pizza, a Corona, California based pizza truck, has opened its first brick-and-mortar location and features a 20-tap self-pour draft system powered by…

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Pandemic permanently altered consumer-restaurant relationship

January 10, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology — such as POS digital signage — and real…

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Fast casual leaders: Off-premise dining more important than ever

by Mandy Wolf Detwiler — Editor, Networld Media Group

Three restaurant executives discussed the rise of off-premise dining during the COVID-19 pandemic at the recent Fast Casual Executive Summit in Charlotte…

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Savory Restaurant Fund leader talks creating loyal customers, raving fans

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…

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The Habit Burger Grill delivering much more than great burgers during pandemic

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The fast casual brand, which operates 306 restaurants and 10 catering food trucks, has been busy serving up kindness, compassion and support to those on the…

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Georgia university dining options now includes a food truck

March 2, 2021

The dining services department at Middle Georgia State University is offering students a new food option starting this month — a food truck that will visit…

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90% Open Rate? Why Your Brand Needs Text Message Marketing in 2021

In this webinar, VIPinsiders gives you a winning game plan to effectively use text message marketing in 2021.

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Former Bareburger CMO launches NotGrubhub

by Cherryh Cansler — Editor, FastCasual.com

January 27, 2021

Former NYC restaurant operators have launched a website to drive guests to restaurants only offering first-party ordering.

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HungerRush acquires OrdrAI’s AI-driven text message ordering solution

December 4, 2020

HungerRush has acquired OrdrAI, a text and voice ordering provider for the restaurant industry, giving HungerRush Restaurant Management System the ability to…

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LA banning outdoor dining

November 24, 2020

Los Angeles County, which is home to over 10 million people, is banning outdoor dining for at least three weeks as a way to protect people from spreading…

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Coming back from COVID-19: Tips, strategies and a silver lining

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A panel of fast casual brand leaders shared how they're on a comeback trail post COVID-19 during the recent Fast Casual Executive Summit as well as insight on…

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San Antonio food truck park embraces the canine club

November 4, 2020

Hungry humans aren't the only ones welcome at a San Antonio, Texas food truck park.

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How To: Preventing cross-contamination in the food truck environment

by Richard Traylor — Writer, WebstaurantStore

One of the biggest challenges food truck operators face is adhering and ensuring food safety and well before COVID-19 arrived there's been great emphasis on…

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[Fast Casual Executive Summit 2020] CEO Roundtable / State of Industry

Fast casual CEOs talk about important issues restaurant operators face today and what it will take to succeed in 2021 and beyond.

Presented by Fast Casual Executive Summit

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[Fast Casual Executive Summit 2020] We’re Living in a Mobile Revolution

Execs from Saladworks, Nékter Juice Bar, Freddy’s Frozen Custard & Steakburgers and Appetize discuss mobile tech for restaurants at Fast Casual Executive…

Presented by Fast Casual Executive Summit

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[Fast Casual Executive Summit 2020] Opening Keynote: When Mission Drives Innovation

Scott Boatwright, Chief Restaurant Officer at Chipotle Mexican Grill, delivers the opening keynote for Fast Casual Executive Summit 2020, held virtually on…

Presented by Fast Casual Executive Summit

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School district food truck aims to feed inner city families

October 26, 2020

A "farm-to-school-to-you" food truck, developed by Cornell Cooperative Extension and the Buffalo Public School district, aims to feed the needy in West Buffalo…

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Fire company hosts a food truck trick-or-treating experience

October 23, 2020

This Halloween is like no other given COVID-19 rules and social distancing requirements, making traditional door-to-door trick-or-treating something out of…

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GoTab platform expands contactless technology beyond hospitality industry

October 22, 2020

Cloud-based e-commerce platform GoTab is expanding into grocery stores, gas stations, event spaces, stadiums, golf courses, retail outlets and more, according…

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