Customer service still tops for restaurant staff

by Mandy Wolf Detwiler — Editor, Networld Media Group

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Zak Omar, CEO of Atomic Wings, an emerging wing brand out of New York City.

Webinar unveils secret sauce for franchise success: Standardization

by Mandy Wolf Detwiler — Editor, Networld Media Group

October 11, 2023

Sam Gerace, CEO of Lineup.ai, and Michael Schatten, VP of operations at fast-casual brand Carrot Express, talk about standardizing operations to increase…

Streamline food truck operations with your cell phone

Traditional point-of-sale and kitchen display systems require extensive spaces and investment. Adding a POS and KDS built for a mobile platform are far better…

Presented by FoodTruckOperator.com

Pizza survey shows what customers want from their favorite pizzerias

by Mandy Wolf Detwiler — Editor, Networld Media Group

In a survey of 403 people, 100% said they had ordered pizza, either for delivery by pick up. No longer are customers using the telephone to place their orders.

How customer service, tech help restaurants win

April 11, 2023

Customer service is at the heart of every brand. Consumers expect it, and restaurants strive to create the best experience possible for their customers.

2023 Top Tech-Savvy Restaurant Brands

As succeeding in the restaurant business becomes ever more complicated, many operators are turning to technology to overcome today’s challenges. Check out 1…

Presented by FastCasual.com

Garces Group, Ballad Brands, Ideation Hospitality make Buena Onda winner

by Mandy Wolf Detwiler — Editor, Networld Media Group

In a keynote address at the Restaurant Franchising and Innovation Summit, three restaurant execs discuss launching Buena Onda, which now has five locations.

Webinar: How operators can embrace post-COVID opportunities

November 3, 2022

Customers are still dining off-premise, and that means some are calling to place orders. Hazlnut has found that 18% of all calls are missed and three out of…

Food Trucks to Watch in 2023

Welcome to our first edition of Food Truck Operator’s “Food Trucks to Watch” report. It’s an insider look at food truck operations across the U.S., with…

Presented by FoodTruckOperator.com

Free webinar to teach viewers how to recession-proof restaurants

September 8, 2022

It's been a rough couple of years for many restaurants. Between supply and labor shortages, the pandemic and a likely recession, restaurants are feeling the…

Pizza truck debuts brick-and-mortar store with self-pour tap wall

September 5, 2022

Fat Lip Pizza, a Corona, California based pizza truck, has opened its first brick-and-mortar location and features a 20-tap self-pour draft system powered by…

Pandemic permanently altered consumer-restaurant relationship

January 10, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology — such as POS digital signage — and real…

Fast casual leaders: Off-premise dining more important than ever

by Mandy Wolf Detwiler — Editor, Networld Media Group

Three restaurant executives discussed the rise of off-premise dining during the COVID-19 pandemic at the recent Fast Casual Executive Summit in Charlotte…

Savory Restaurant Fund leader talks creating loyal customers, raving fans

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…

The Habit Burger Grill delivering much more than great burgers during pandemic

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The fast casual brand, which operates 306 restaurants and 10 catering food trucks, has been busy serving up kindness, compassion and support to those on the…

Georgia university dining options now includes a food truck

March 2, 2021

The dining services department at Middle Georgia State University is offering students a new food option starting this month — a food truck that will visit…

90% Open Rate? Why Your Brand Needs Text Message Marketing in 2021

In this webinar, VIPinsiders gives you a winning game plan to effectively use text message marketing in 2021.

Former Bareburger CMO launches NotGrubhub

by Cherryh Cansler — Editor, FastCasual.com

January 27, 2021

Former NYC restaurant operators have launched a website to drive guests to restaurants only offering first-party ordering.

HungerRush acquires OrdrAI’s AI-driven text message ordering solution

December 4, 2020

HungerRush has acquired OrdrAI, a text and voice ordering provider for the restaurant industry, giving HungerRush Restaurant Management System the ability to…

LA banning outdoor dining

November 24, 2020

Los Angeles County, which is home to over 10 million people, is banning outdoor dining for at least three weeks as a way to protect people from spreading…