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Customer Experience News & Media

Hungry Howie's Gen Z franchisee brings fresh perspective, new ideas to table

by Mandy Wolf Detwiler — Editor, Networld Media Group

Podcast host Mandy Detwiler talks to Hungry Howie's franchisee Rebecca Shannon, a Gen Z whose store is in Michigan. Shannon uses technology and innovation to…

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Beyond the POS: HungerRush helps restaurants solve many challenges

FastCasual.com editor Cherryh Cansler caught up with HungerRush's Deepti Mendiratta at the recent National Restaurant Association Show to talk about how the…

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HungerRush partners with restaurants to create better guest experiences

HungerRush VP of Sales Josh Desmond met up with FastCasual.com editor Cherryh Cansler at the recent National Restaurant Association Show to talk about how the…

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Are mobile handheld devices right for your restaurant?

Brian Pickens, product manager at NCR Voyix, talks about the three challenges quick-serve restaurants face that can often be effectively solved through…

Presented by NCR Voyix

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Givex kiosk with AI voice ordering provides human-like interaction

Dan Hawes, head of AI at Givex, gives a demonstration of their self-order kiosk with AI voice ordering capabilities. Users can interact with the kiosk through…

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Food Truck Wednesdays happening on Kansas campus

April 12, 2024

The University of Kansas is now home to a Food Truck Wednesdays event on its Lawrence campus during the month of April.

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TikTok a powerful call-to-action tool for restaurant operators

by Mandy Wolf Detwiler — Editor, Networld Media Group

Three TikTok experts led a panel discussion on using the social media platform at the Restaurant Franchising and Innovation Summit in Kansas City.

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Stream Digital Signage and Table Needs Forge a Dynamic Partnership to Elevate the Dining Experience with Advan

Stream Digital Signage and Table Needs have teamed up, merging Stream's digital signage with Table Needs' POS for enhanced drive-thru and dining. Revealed at…

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Maintaining a legacy brand paramount for Cicis Pizza president

by Mandy Wolf Detwiler — Editor, Networld Media Group

In this episode of the Pizza Marketplace Podcast, host Mandy Detwiler, editor of Pizza Marketplace, talks to Jeff Hetsel, president of Cicis Pizza, to learn…

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How to Motivate Franchise Operators to Follow Standardized Processes

Consistency is key to franchise success. Ensuring franchisees follow standardized procedures is key to maintaining that consistency.

Presented by FastCasual.com

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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

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Customer service still tops for restaurant staff

by Mandy Wolf Detwiler — Editor, Networld Media Group

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler talks to Zak Omar, CEO of Atomic Wings, an emerging wing brand out of New York City.

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Webinar unveils secret sauce for franchise success: Standardization

by Mandy Wolf Detwiler — Editor, Networld Media Group

October 11, 2023

Sam Gerace, CEO of Lineup.ai, and Michael Schatten, VP of operations at fast-casual brand Carrot Express, talk about standardizing operations to increase…

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Streamline food truck operations with your cell phone

Traditional point-of-sale and kitchen display systems require extensive spaces and investment. Adding a POS and KDS built for a mobile platform are far better…

Presented by FoodTruckOperator.com

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Pizza survey shows what customers want from their favorite pizzerias

by Mandy Wolf Detwiler — Editor, Networld Media Group

In a survey of 403 people, 100% said they had ordered pizza, either for delivery by pick up. No longer are customers using the telephone to place their orders.

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How customer service, tech help restaurants win

April 11, 2023

Customer service is at the heart of every brand. Consumers expect it, and restaurants strive to create the best experience possible for their customers.

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2023 Top Tech-Savvy Restaurant Brands

As succeeding in the restaurant business becomes ever more complicated, many operators are turning to technology to overcome today’s challenges. Check out 1…

Presented by FastCasual.com

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Garces Group, Ballad Brands, Ideation Hospitality make Buena Onda winner

by Mandy Wolf Detwiler — Editor, Networld Media Group

In a keynote address at the Restaurant Franchising and Innovation Summit, three restaurant execs discuss launching Buena Onda, which now has five locations.

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Webinar: How operators can embrace post-COVID opportunities

November 3, 2022

Customers are still dining off-premise, and that means some are calling to place orders. Hazlnut has found that 18% of all calls are missed and three out of…

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Food Trucks to Watch in 2023

Welcome to our first edition of Food Truck Operator’s “Food Trucks to Watch” report. It’s an insider look at food truck operations across the U.S., with…

Presented by FoodTruckOperator.com

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