Guest retention key to restaurant profitability

April 7, 2025

Traditional methods for identifying issues affecting retention, such as delayed surveys with low response rates, potentially biased table visits, and…

Maximizing Guest Retention

Unfortunately, when it comes to identifying issues that affect guest retention, traditional survey methods in restaurants often fall short. So how can…

Presented by Ovation Up, Inc.

Ovation, Craveworthy Brands discuss guest feedback, cashing in on guest recovery

April 4, 2025

Ten lost customers. That's nearly $30,000 walking out the door, according to Zack Oates, founder of guest feedback program Ovation.

Salad House, Barcelona Restaurant Group, Knuckies Hoagies execs talk tech, talent acquisition, retention

by Mandy Wolf Detwiler — Editor, Networld Media Group

A panel at the Restaurant Franchising and Innovation Summit highlighted the importance of balancing technology with human interaction in hiring and retaining…

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

3 tools to help restaurants build efficiency

March 31, 2025

Free white paper reveals three ways restaurants can use automation to simplify arduous tasks.

How and why restaurant leaders are serving up AI in operations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

AI is fast becoming ubiquitous in the restaurant environment, helping to streamline tasks, train employees and deliver a more rewarding customer experience.

Thanx integrates with Square

March 28, 2025

Loyalty and guest engagement platform Thanx has integrated with Square, which has an ecosystem of commerce solutions. With this launch, Thanx now supports…

GRUBBRR Guarantee gives kiosk users peace of mind

by Mandy Wolf Detwiler — Editor, Networld Media Group

Kiosk company GRUBBRR stands behind its commitment to helping restaurant brands increase sales and reduce labor costs.

Presented by Grubbrr

Swig, HTeaO, Everbowl, Vicious Biscuit leaders share tips for building a tech roadmap

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mapping out a tech roadmap was a panel topic at the Restaurant Franchising & Innovation Summit, held in Myrtle Beach, South Carolina. It was sponsored by Crisp.

How to master the art of guest recovery

March 19, 2025

Every dropped plate, every lukewarm dish, every forgotten reservation — it stings. You pour your heart into your restaurant, and when things go wrong, it feels…

Ovation, Paytronix team for post-transaction feedback, hospitality data insights

March 17, 2025

Guest engagement platform Paytronix has teamed up with guest experience platform Ovation to provide brands with deeper analysis and insights from customer…

How to dominate restaurant data

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Restaurant Franchising & Innovation Summit will discuss how to use data to drive growth and profitability.

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

Fast Casual reveals 2025 '20 Brands to Watch'

by Cherryh Cansler — Editor, FastCasual.com

January 23, 2025

FastCasual's fifth annual report, "20 Brands to Watch," reveals the industry's up-and-coming leaders.

Speaker Spotlight: Jeff Todd, Launch Entertainment

Jeff Todd, chief development officer for Launch Entertainment, shares a look at his career, his achievements and industry trends ahead of his appearance at…

Crust Pizza Co. CEO explains operations, building own tech

by Mandy Wolf Detwiler — Editor, Networld Media Group

Editor Mandy Detwiler talks to Crust Pizza Co. CEO and Founder Carl Comeaux about the brand's growth, search for franchisees and building its own POS system…

Speaker Spotlight: David "Rev" Ciancio, Salad House and more

Rev Ciancio, marketing and chief eating officer for Salad House, Crazy Pita, Handcraft Burgers & Brew and Branded Strategic, shares a look at his career, his…

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

Why voice interaction is the future of self-service

by Daniel Brown — Editor, Networld Media Group

Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…