Speaker Spotlight: Robby Berg, Genghis Grill

Robby Berg, regional director of operations for Genghis Grill, shares a look at his career, his achievements and industry trends ahead of his appearance at…

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

How catering becomes lucrative for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Fast Casual Executive Summit discussed the ins and outs of catering and tech.

Voice AI to dominate industry in coming year, says SoundHound AI exec

by Daniel Brown — Editor, Networld Media Group

Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…

Self-Service Innovation Summit executive panel to share future predictions, strategy insights

by Daniel Brown — Editor, Networld Media Group

This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…

How tech can streamline restaurant operations

by Bradley Cooper — Editor, Connect Media

Technology can help restaurants in many ways, but it plays an especially impactful role in operations. With the right tech stack, restaurants can reduce wait…

HungerRush unveils Feedback customer engagement tool

November 20, 2024

HungerRush, a provider of integrated restaurant management solutions, has launched Feedback, a new customer engagement tool designed to capture real-time…

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

How restaurants can stay ahead of the tech curve

by Mandy Wolf Detwiler — Editor, Connect Media

Brand leaders discussed the utilization of tech in their restaurants at the Fast Casual Executive Summit in Denver.

How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

Olo, ezCater team up to simplify catering menu management for restaurants

November 8, 2024

Restaurant technology provider Olo Inc. has a new integration with ezCater, a food tech platform for workplaces in the US, to streamline catering menu…

How restaurants can use data to maximize financial management, performance

by Bradley Cooper — Editor, Connect Media

A panel at the Fast Casual Executive Summit examined how restaurants can use coaching, technology and other tools to maximize coaching, location collaboration…

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

Checkmate raises $10M in Series B funding led by Tiger Global

October 30, 2024

Checkmate, a leading provider of unified ordering solutions for enterprise restaurants has secured $10 million in Series B funding, led by Tiger Global. The…

How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

Leading universities meet boba demand on campus with Botrista beverage platform

With some colleges launching boba programs in as little as two weeks, students are sharing positive feedback on trendy new drink options being offered on…

Kansas City-based SMG acquires Bulbshare

October 17, 2024

Service Management Group, a customer, employee and brand experience management partner to over 500 brands, is acquiring Bulbshare, a London-based AI-powered…

Wonder, Botrista on Bridging Innovation and Growth at the Fast Casual Executive Summit

For restaurant executives and suppliers, this summit offers a unique opportunity to gain firsthand knowledge from industry trailblazers. The shared wisdom of…

How catering can become next great revenue stream

October 8, 2024

As the U.S. catering market continues to surge, reaching an estimated $70 billion, restaurants are increasingly turning their attention to catering. With more…

Gong cha focuses on quality of tea, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Bubble tea concept Gong cha focuses on the quality of its products and the happiness of its customers.