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Customer Experience News & Media

Food trucks ready for upcoming Toyota Grand Prix in Long Beach

April 3, 2017

While people attend the Toyota Grand Prix of Long Beach April 7-9 to see fast cars race at breakneck speeds around the track, many race fans will also check…

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C-Speak: PDQ president using tech to get rid of the back office

PDQ President Steve Erickson and David Cantu, co-founder of HotSchedules, discuss how the brand uses technology to control operations and deliver better…

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‘Food Truck Frenzy’ motors into Macon, Georgia

March 31, 2017

This weekend's Food Truck Frenzy in Macon, Georgia will bring a variety of flavors to the Cherry Blossom Festival, with savory and sweet dishes being offered…

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Myrtle Beach welcoming food truck festival

March 31, 2017

The Myrtle Beach, South Carolina, Food Truck Festival starts Saturday. Running from 11 a.m. to 7 p.m., it will include all-day entertainment, a beer garden…

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Heard at the Summit: Attendees share insights, pain points and keys to success

by Cherryh Cansler — Publisher, FastCasual.com

Restaurant Franchising and Innovation Summit attendees discuss everything from bunnies to BS.

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The plant-based burger that 'bleeds' like rare beef

by S.A. Whitehead — Food Editor, Net World Media Group

It bleeds on the plate like a rare-cooked beef burger, tastes like a patty of ground beef but is produced with a mere sliver of the resources used to produce…

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5 ways to improve your mobile-ordering experience

Adoption is so high that mobile ordering is expected to be a $38B business by 2020 among QSR chains alone.

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BuzzFeed exec schools restaurateurs on mastering customer engagement

Jennifer Klawin, SVP, brand strategy, West Coast for BuzzFeed, shared social media tips with restaurateurs.

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Ode to the taco: Why the old-school menu item is trending

Tacos aren't new, but they are trendier than ever. Here's why.

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New restaurant rating system focuses on economic impact

February 14, 2017

Food industry veteran Sara Brito and entrepreneur Jeff Hermanson have collaborated to create a new rating system for all restaurants based on economic impact…

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3 Ways to Optimize Labor Efficiencies and Cut Costs

Operators are facing high turnover rates and new regulatory pressures, making the task of managing labor costs increasingly more difficult. There are steps…

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