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Customer Experience News & Media

Looking to gain millennial customers? 3 handy tips

by Niall Keane — CEO of SynergySuite, SynergySuite

Millennials recently became the largest generation in the workforce with over 53 million workers, ushering society into an unprecedented future.

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Food trucks assisting Hurricane Harvey victims

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The desire to support the relief effort was widespread among food truck operators throughout the region.

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Former Papa Murphy's CDO: Ask 3 questions before investing in tech

by Will Hernandez — Editor, NetWorld Media Group

As restaurants consider deploying technology, such as a loyalty program, branded app or mobile payments, executives should first consider whether such efforts…

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4 keys to giving QSR customers the tech they 'expect' ... and more

A recent survey makes it official: Customers truly want technology in their QSR experience. Do it right with these four keys from an expert on all that is…

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Learning from Chipotle: 4 food safety program guidelines

by Niall Keane — CEO of SynergySuite, SynergySuite

Chipotle has been repeatedly troubled by food safety concerns, causing its stock to drop and its fan base to dwindle. 23 years ago, Jack in the Box faced a…

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Oracle Hospitality debuts Data Science Cloud Services

August 1, 2017

Restaurant operators worldwide can now use Oracle Hospitality's Data Science Cloud Services to quickly analyze system-wide performance data and act on that…

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Toast and Paytronix announce integration

July 20, 2017

Toast and Paytronix are integrating their respective technologies, allowing Toast users to utilize Paytronix loyalty and gift card solutions, according to a…

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Phoodio app updates food truck schedules automatically for customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While most food truck owners claim social media is their top marketing tool, one software engineer learned that not all of them do a good job keeping customers…

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Food Truck Cinema program begins this Saturday in Concord, California

July 7, 2017

Food Truck Cinema begins this weekend, bringing food, live music and Indiana Jones to Diablo Creek Golf Course in Concord, California for the first of three…

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Niche ethnic markets cling to cash; can they be converted to cashless?

by Will Hernandez — Editor, NetWorld Media Group

In a world that continues to go more digital and mobile, there's only one way to pay for a tasty treat from these hard working vendors: cash.

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Infographic: How online reviews can make or break your brand

Research quantifies the impact online customer reviews have on business performance. The reviews play a bigger role in the selection of restaurants than…

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Food truck marketplaces play a growing role for the emerging food truck industry

by Erik Chan — Ceo, OrderParrot

Food truck marketplaces help food trucks solve the location problem by securing the rights required for the trucks to operate on their premises. They also…

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CONNECT Summit to tackle mobile technology's impact on restaurants, retail

Jayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.

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Restaurants realizing importance of mobile payments and loyalty

by Will Hernandez — Editor, NetWorld Media Group

Loyalty and order-ahead-and-pay are becoming the standard in the industry.

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Elo teams with Star Micronics to bolster POS

May 9, 2017

Star Micronics, a provider of point of sale and proof of transaction technology, has partnered with Elo, a supplier of touchscreen solutions, to provide a new…

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The anti-app: why messaging is the new loyalty program

More than 60 percent of smartphone users download an average of zero apps every month, and most of those are opened only once. Roughly 75 percent of consumers…

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One key to food truck success: the right mobile POS

An investment in a POS system should be weighed against better customer service and savings in labor and inventory management.

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Modern Market loyalty app lets customers order, pay and earn rewards

May 2, 2017

Modern Market, a fast casual restaurant, has introduced a new loyalty app that lets customers order, pay and earn rewards. The app is available in the App…

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Wild Garden Foods food truck tour coming to Chicago May 15-18

April 28, 2017

Wild Garden Foods will conduct a four-day food truck tour May 15-18 throughout Chicago to  share its love of Mediterranean food by giving back to the community…

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[INFOGRAPHIC]: Why Food Truck Businesses Are Revving Up

Food trucks are the fastest-growing channel in today's foodservice industry. Download this infographic to find out why food trucks are so attractive.

Presented by FoodTruckOperator.com

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