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Customer Experience News & Media

The Power of VEN-U Sensors

Restaurants, Warehouses, Tech Firms and other businesses can benefit from a 24/7 remote monitoring solution.

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Versatile POS supports expansion for Mexico City barbecue entrepreneurs

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The success of their first restaurant encouraged the owners of Pinche Gringo to open a second restaurant in 2017. An enhanced customer display system enabled…

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6 ways to get more traffic to your food truck without a huge marketing budget

by Genna Gold — Senior Manager of Business Outreach, Yelp

Yelp's senior manager of business outreach explains the tools on Yelp to help food truck operators improve customer relations and gain more business.

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Foodservice success: How metrics differ for limited and full service

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Ambiance — the look and feel of the service environment — has emerged as a critical factor in guest satisfaction, according to research presented at the…

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Food trucks offer discounts for National Food Truck Day

June 29, 2018

June 29 was National Food Truck Day. Food trucks nationwide offered special discounts and customers post pictures of their meals on Facebook and Instagram. The…

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How to achieve success with a customer loyalty app

A loyalty app is so much better than just a loyalty program at helping a food truck increase the frequency of customer visits and the average transaction…

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How a mobile app wins millennials’ loyalty

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Hank and Harry's Delicatessen in Miami was able to get 1,400 downloads for its mobile ordering app. The app allows the company to market to customers and has…

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How to turn customer feedback (positive or negative) into more revenue

There's a reason servers have been trained to stop by mid-course to ask how everything is going — it increases tips. In a modern world, tech can extend this…

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Survey: Consumers spending less at restaurants

May 25, 2018

Americans are looking to not only spend less during restaurant visits, but also hope to dine out less frequently this year, according to a survey by…

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Self-order technology options expand, challenging foodservice operators still using legacy POS

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

New foodservice technologies — including self-order kiosks, mobile ordering and EMV-enabled payment systems — are being introduced at a rapid pace. Operators…

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Southern California crepes food truck expands into multifaceted foodservice business

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

After starting out as a provider of tabletop crepes, Crepes Bonaparte expanded into catering, food trucks, a food truck booking service and, eventually, a…

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Seattle pair parlay Korean taco truck into brick-and-mortar chain

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Roz Edison and Kamala Saxton got into the food truck business at the right time in 2009, despite little formal business experience. Having a clear focus on the…

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The 5 best types of customer loyalty programs for food trucks

by Garrett Oden — Freelance Copywriter, Garrett Oden Copywriting

The expansion of mobile payment has increased customer expectations for loyalty rewards for nearly all types of purchases. Fortunately, food trucks have…

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Cousins Maine Lobster co-founder describes successful journey in TV interview

April 16, 2018

Jim Tselikis, co-owner and co-founder of Cousins Maine Lobster, and co-author of a book about the company's success, discussed his journey growing from one…

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Booking services help more clients find food trucks

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Booking services help clients find food trucks to serve regular meals as well as special catering events. The companies, which typically charge the food truck…

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A mission to help leads a Texas family into mobile food

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Starting a food truck has been an intense educational experience for a Texas family with no prior foodservice background. Entering their third year, Steve and…

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Ritual social ordering app launches nationwide

January 25, 2018

Ritual, a social ordering app that connects users to their favorite local eateries, announced that it has launched nationally in the U.S., according to a press…

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Dubai firm to debut food 'truck' that floats on water

January 24, 2018

Aquatic Architects Design Studio, a Dubai-based architectural service provider focused on water and floating structures, plans to introduce the world's first…

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American West museum to present 'Chuck Wagons: The First Food Trucks'

January 18, 2018

The Autry Museum of the American West is presenting "Autry Flavors – Chuck Wagons: The First Food Trucks" on Friday Jan. 26 at 7 p.m. at The Autry in Griffith…

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'Grocery on wheels' makes its debut

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the…

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