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Customer Experience News & Media

Foodservice leaders describe best practices for managing social media challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Managing social media messages is an evolving challenge for foodservice operators. A recent panel highlighted how some proactive companies are addressing the…

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Millennials: give us discounts, go easy on the apps

by S.A. Whitehead — Food Editor, Net World Media Group

One of the more eye-opening sessions at the Fast Casual Executive Summit in Nashville last month was a quick, question-filled hour-long chat with a varied…

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Survey confirms foodservice providers need specific strategy to reach Gen Z

November 2, 2017

To reach today's student generation, referred to as Gen Z, foodservice providers need a marketing strategy tailored to that audience. 

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How foodservice leaders predict global menu trends

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Menu experts predict global menu trends at this year's Fast Casual Executive Summit.

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Public officials take note: Food trucks are needed for disaster relief

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As state and local governments consider ways to best regulate the growing food truck industry, they should recognize the great resource food trucks present in…

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Catering to the Pressed-For-Time Diner

Lunch hour is one of the few times of the day workers can relax and recharge their minds. The challenge for restaurant operators is finding ways to maximize…

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Food trucks spring into action to help Hurricane Irma victims

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Once again, food trucks are playing a key role in disaster relief. Millions in the Southeast are still without power following Hurricane Irma.

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White Castle’s 'Crave Mobiles' racking up more miles

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

White Castle food trucks have allowed the company to extend its presence in markets that aren't as well served by its brick and mortar restaurants, helping to…

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'FoodFaves' app crowdsources favorite foods

September 13, 2017

The FoodFaves app crowdsources pictures of users' favorite foods, helping them pinpoint their craving and then directing them to that exact dish in a few miles…

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Looking to gain millennial customers? 3 handy tips

by Niall Keane — CEO of SynergySuite, SynergySuite

Millennials recently became the largest generation in the workforce with over 53 million workers, ushering society into an unprecedented future.

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Food trucks assisting Hurricane Harvey victims

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The desire to support the relief effort was widespread among food truck operators throughout the region.

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Former Papa Murphy's CDO: Ask 3 questions before investing in tech

by Will Hernandez — Editor, NetWorld Media Group

As restaurants consider deploying technology, such as a loyalty program, branded app or mobile payments, executives should first consider whether such efforts…

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4 keys to giving QSR customers the tech they 'expect' ... and more

A recent survey makes it official: Customers truly want technology in their QSR experience. Do it right with these four keys from an expert on all that is…

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Learning from Chipotle: 4 food safety program guidelines

by Niall Keane — CEO of SynergySuite, SynergySuite

Chipotle has been repeatedly troubled by food safety concerns, causing its stock to drop and its fan base to dwindle. 23 years ago, Jack in the Box faced a…

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Oracle Hospitality debuts Data Science Cloud Services

August 1, 2017

Restaurant operators worldwide can now use Oracle Hospitality's Data Science Cloud Services to quickly analyze system-wide performance data and act on that…

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Toast and Paytronix announce integration

July 20, 2017

Toast and Paytronix are integrating their respective technologies, allowing Toast users to utilize Paytronix loyalty and gift card solutions, according to a…

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Phoodio app updates food truck schedules automatically for customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While most food truck owners claim social media is their top marketing tool, one software engineer learned that not all of them do a good job keeping customers…

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Food Truck Cinema program begins this Saturday in Concord, California

July 7, 2017

Food Truck Cinema begins this weekend, bringing food, live music and Indiana Jones to Diablo Creek Golf Course in Concord, California for the first of three…

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Niche ethnic markets cling to cash; can they be converted to cashless?

by Will Hernandez — Editor, NetWorld Media Group

In a world that continues to go more digital and mobile, there's only one way to pay for a tasty treat from these hard working vendors: cash.

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Infographic: How online reviews can make or break your brand

Research quantifies the impact online customer reviews have on business performance. The reviews play a bigger role in the selection of restaurants than…

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