Do you know what part of your marketing spend is actually working?

by Mandy Wolf Detwiler — Editor, Connect Media

A panel at the Restaurant Franchising & Innovation Summit in Myrtle Beach will look at how brands are wasting their marketing money and how to get the most out…

Clutch Coffee co-founder offers secrets to competing in saturated market

Restaurant Operator Podcast host Mandy Detwiler learns secrets to competing in a saturated coffee market with Darren Spicer, co-founder of Clutch Coffee.

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

Speaker Spotlight: Jeff Todd, Launch Entertainment

Jeff Todd, chief development officer for Launch Entertainment, shares a look at his career, his achievements and industry trends ahead of his appearance at…

Crust Pizza Co. CEO explains operations, building own tech

by Mandy Wolf Detwiler — Editor, Connect Media

Editor Mandy Detwiler talks to Crust Pizza Co. CEO and Founder Carl Comeaux about the brand's growth, search for franchisees and building its own POS system…

Speaker Spotlight: David "Rev" Ciancio, Salad House and more

Rev Ciancio, marketing and chief eating officer for Salad House, Crazy Pita, Handcraft Burgers & Brew and Branded Strategic, shares a look at his career, his…

Pizza Marketplace's Top 100 Movers & Shakers nomination deadline extended

by Mandy Wolf Detwiler — Editor, Connect Media

The deadline to enter Pizza Marketplace's Top 100 Movers & Shakers List has been extended to Jan. 24.

Guide: How To Respond To Online Reviews

97% of consumers look at online reviews before making purchase decisions. That’s a lot of eyes on your reviews, and crucially, your restaurant's responses!

Presented by Ovation Up, Inc.

Speaker Spotlight: Robby Berg, Genghis Grill

Robby Berg, regional director of operations for Genghis Grill, shares a look at his career, his achievements and industry trends ahead of his appearance at…

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

Restaurant365 survey shows labor, sales challenges top 2025 hurdles

December 12, 2024

Food and labor costs increases continue to plague restaurant leaders, with 88% experiencing rising staff expenses compared to 89% in a study last year.

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

Rush Bowls founder leaves financial world for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of Pizza Marketplace and QSRweb, talks to Rush Bowls founder Andrew Pudalov…

Table Needs Leads High-Impact Educational Sessions at Food Truck Owners Expo Orlando

Table Needs will lead three educational sessions at the FTO Expo Orlando on Nov. 12-13, 2024, covering food truck ownership mindset, marketing effectiveness…

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study

Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…

Presented by Ovation Up, Inc.

Nominations open for Pizza Marketplace's 'Pizza Brands to Watch 2025' report

October 22, 2024

Pizza Marketplace's fourth annual Pizza Brands to Watch 2025 report will highlight pizza brands of note. The nomination deadline is Oct. 31.

Digital gift card sales surge 7% year over year

October 17, 2024

Overall revenue from gift card sales is up four percent year over year. The number of digital gift cards sold grew 7% in 2023 to make up 34% of the total gift…

Little Caesars franchisee gone to the dogs

by Mandy Wolf Detwiler — Editor, Connect Media

Vicki Dunn-Marshall owns more than 60 Little Caesars units. Her philanthropy project is Pizza Paws, which raises money for police K-9 units.

Gong cha focuses on quality of tea, customer service

by Mandy Wolf Detwiler — Editor, Connect Media

Bubble tea concept Gong cha focuses on the quality of its products and the happiness of its customers.