Technology Features

How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

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How restaurants can use data to maximize financial management, performance

by Bradley Cooper — Editor, Connect Media

A panel at the Fast Casual Executive Summit examined how restaurants can use coaching, technology and other tools to maximize coaching, location collaboration…

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How restaurants can automate successfully

by Bradley Cooper — Editor, Connect Media

A panel at QSR Next held virtually on Nov. 13 will address how restaurants can uncover automation opportunities and build a tech stack that delivers high ROI.

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ICX Summit: Future of retail with Steven King

by Daniel Brown — Editor, Networld Media Group

Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…

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Balancing the human touch with AI — a Q and A with Marbue Brown

by Daniel Brown — Editor, Networld Media Group

Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…

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How to make data your restaurant superpower

by Bradley Cooper — Editor, Connect Media

How can restaurants utilize all of their data and turn it into their superpower?

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How e-tips can increase restaurant profitability

by Bradley Cooper — Editor, Connect Media

It's no secret restaurants are struggling with profitability. Is e-tipping the secret sauce to boost revenue?

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FastCasual producing restaurant catering workshop with Erle Dardick’s OPGA

by Cherryh Cansler — Publisher, FastCasual.com

The Restaurant Catering Workshop will provide a blueprint for restaurant operators focused on catapulting catering sales.

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ICX Summit celebrates 8th year this September

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

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TikTok a powerful call-to-action tool for restaurant operators

by Mandy Wolf Detwiler — Editor, Connect Media

Three TikTok experts led a panel discussion on using the social media platform at the Restaurant Franchising and Innovation Summit in Kansas City.

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Dave's Hot Chicken, Biscuit Belly leaders share operations advice

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top restaurant brand leaders at Dave’s Hot Chicken and Biscuit Belly provide insight on everything from growing a brand to smart hiring approaches during a…

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Ice scream food truck offers text updates with low emissions

by Bradley Cooper — Editor, Connect Media

Ice cream trucks are a well known sight in neighborhoods, and have been around for quite some time. One ice cream truck aims to innovate in this traditional…

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Assessing restaurant tech stack saves money, reduces management tasks

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Restaurant technology is great but sometimes a brand can amass a tech stack that’s proving to be expensive and hard to manage. Learn how minimization and…

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Embracing AI without killing the restaurant budget

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Leaders from Five Guys, BurgerFi, Papa Johns and Primanti Bros. shared how their brands are embracing AI without breaking the bank in a Fast Casual Executive…

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Authentic experiences: How your brand can reach Gen Z for success and customer loyalty

by Daniel Brown — Editor, Networld Media Group

The APC Gen Z study found that Gen Z has five top demands from businesses and brands: 1. Authenticity. 2. PhysiDigital. 3. Experiential. 4. Custom. 5.

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Qdoba exec to speak about restaurant evolution at one-day QSR event

by Mandy Wolf Detwiler — Editor, Connect Media

Kyle Moses, Senior Director, Operations Services & Training & Development for Qdoba, will speak at #QSRNext on Nov. 8. The half-day event is designed for the…

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Introducing FastCasual's 2023 Perfect Pitchers

by Cherryh Cansler — Publisher, FastCasual.com

Founders of Haven Hot Chicken, Mahana Fresh, Pizzawala, Pucci Brothers Fresh Italian and Sankranti Indian Kitchen will take the stage on Oct. 9 to pitch their…

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Cooking up customer loyalty with digital innovation

by Daniel Brown — Editor, Networld Media Group

At the Restaurant Franchising and Innovation Summit in Miami, hosted by Networld Media Group, industry thought leaders shared strategies for success and growth…

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sweetgreen CMO talks future of restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Daniel Shlossman, chief marketing officer for sweetgreen, said digital is the wave of the future in the opening keynote address at the Fast Casual Executive…

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Restaurant technology takes center stage at Elevate Awards

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

ICXA honored Elevate Award winners at the 2022 Interactive Customer Experience Summit in Columbus, Ohio.

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