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Customer Experience News & Media

Outstanding CX: An opportunity…and a challenge

Business executives in a 2019 study named “customer experience” as the single greatest opportunity for their organization. Learn how to make your customer…

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Beeconz introduces app for finding mobile locations

October 11, 2019

Beeconz is debuting a patent-pending location-based app to help users find a mobile business location, such as a food truck, according to a press release.

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Touchbistro raises $119.24M to expand payments portfolio

September 18, 2019

Touchbistro, a provider of foodservice iPad and POS payment solutions, has raised CDN$158 million ($119.24 USD) in Series E funding in a round led by Omers…

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Accolades as a consultant just weren't enough

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Serving as a consultant and running someone else's business didn't fully satisfy Edward Tallman's creative drive. A chef at heart, he loves to delight people…

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Appetize QSR platform integrates Olo, Punchh and SynergySuite

September 5, 2019

Appetize, a point-of-sale and enterprise management platform, has integrated with the Olo, Punchh and SynergySuite digital platforms to simplify restaurant…

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What your fall menu must have

by Cherryh Cansler — Editor, FastCasual.com

Hint: Pumpkin isn't the only trending menu offering this fall.

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Taco John's deploys food truck to introduce new look

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Taco John's introduced its first official food truck in Cheyenne, Wyoming, to give customers a glimpse of its new look and to celebrate its 50th anniversary.

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Rolling Indulgence ready to roll for real following The Great Food Truck Race

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While the Dayton trio behind Rolling Indulgence didn't win the $50,000 first place prize in season 10 of The Great Food Truck Race, they are looking forward to…

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Hoodline lists Seattle's best affordable food trucks

July 1, 2019

Hoodline, a website that uses machine learning to develop local insights on more than 40 U.S. cities, recently crunched the numbers to find the best affordable…

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Food trucks nationwide celebrate National Food Truck Day today

June 28, 2019

Today is National Food Truck Day, and more than 800 food trucks across the country are participating by providing deals and discounts. Food trucks are…

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Grubhub: Plant-based offerings firmly rooted in center of American plates

June 26, 2019

Online ordering and delivery platform, Grubhub, used data from more than 500,000 orders which it said take place "on an average day" through the service to…

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Atlanta couple pioneer a Tom + Chee food truck

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Laura Ann and Eric Hart, owners of the third Tom + Chee franchise, have experienced great success launching the first Tom + Chee food truck over the past year.

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Can YouTube make you a next-level chef?

by Christine Potts — Senior Editor, WebstaurantStore

Starting your own YouTube cooking show can help you hone your skills, earn some money, and may even change your career. Having a successful YouTube channel is…

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New foodservice delivery platform enters the fray

April 26, 2019

Foodsby, a lunch ordering and delivery platform that connects office professionals with local and national restaurants, has launched its service in the San…

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Pre-cut melon salmonella outbreak sickens 117: What foodservice operators should do to protect customers

April 26, 2019

Following an April 12 recall of assorted melons by Indiana-based company, Caito Foods LLC, the FDA and U.S. Centers for Disease Control and Prevention are…

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Kentucky food truck under attack over T-shirt slogan

April 23, 2019

The Belle's Smokin' BBQ food truck, which operates in Kentucky, is under social media fire and being criticized for a T-shirt it sells that states "I support…

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Chicken wing food truck finds a waiting audience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Wing It On, a chicken wing chain, has found the demand waiting for its Wing It On Wheels food truck. The company has found the food truck a profitable add-on.

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Making marketing magic: using social media to grow your catering sales

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Social media has delivered new marketing opportunities for restaurants, but it has also raised the bar, especially since customers now expect catering services…

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Wayback Burgers introduces electric delivery and on-site cooking vehicle

March 22, 2019

Wayback Burgers, the Cheshire, Connecticut-based burger chain, has developed a 5.5- by 8-foot electric vehicle that delivers food and brings a kitchen to the…

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Catering an upcoming spring event? Tips to consider

by Richard Traylor — Writer, WebstaurantStore

When planning on cooking for a crowd, be sure to plan meticulously and design your menu with crowd-pleasing and easy-to-prepare meals to make the process go…

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